Thomas Scott Policies
Your visit to The Thomas Scott Salon and Spa should be a delightful interlude. As always, let us know if there is anything we can do to make you more comfortable.
If you must cancel an appointment, please let us know 24 hours in advance. All spa packages require a 48-hour cancellation notice to avoid being responsible for 50% of the total services scheduled per person.
Late arrivals –
We do our best not to keep our guests waiting. If you are late, we will do our best to accommodate you, but as a courtesy to other guests, our ability to fit you in is not guaranteed.
Cell Phones –
Thank you for not using your cell phone in the spa area or tea room.
A wrap is provided to guests during services. We cannot be responsible for damaged or stolen clothing.
Refunds & Exchanges –
Products may be exchanged for store credit only with receipt within 30 days of purchase.
Assuring the Right Fit –
If you feel you would be more comfortable or better served by another member of our staff, please let us know. Our staff works as a team to guarantee your complete satisfaction. Never hesitate to ask for a new stylist, technician or therapist with a fresh point of view.
Prices do not include gratuities, but tips are appreciated as a reward for superior service. Tips may not be added to credit card charges. Thank you for your understanding.
Gift Cards –
All gift cards must be presented at time of service. Please purchase gift cards carefully as they are not refundable.
For the safety of your children and the relaxation of others, please leave the little ones at home. Children are not allowed in the spa area.