Thomas Scott Policies

Your visit to The Thomas Scott Salon and Spa should be a delightful interlude. As always, let us know if there is anything we can do to make you more comfortable.

Cancellations –

If you must cancel an appointment, please let us know 24 hours in advance. All spa packages require a 48-hour cancellation notice to avoid being responsible for 50% of the total services scheduled per person.

Late arrivals –

We do our best not to keep our guests waiting. If you are late, we will do our best to accommodate you, but as a courtesy to other guests, our ability to fit you in is not guaranteed.

Cell Phones –

Thank you for not using your cell phone in the spa area or tea room.

Clothing –

A wrap is provided to guests during services. We cannot be responsible for damaged or stolen clothing.

Refunds & Exchanges –

Products may be exchanged for store credit only with receipt within 30 days of purchase.

Assuring the Right Fit –

If you feel you would be more comfortable or better served by another member of our staff, please let us know. Our staff works as a team to guarantee your complete satisfaction. Never hesitate to ask for a new stylist, technician or therapist with a fresh point of view.

Gratuities –

Prices do not include gratuities, but tips are appreciated as a reward for superior service. Tips may not be added to credit card charges. Thank you for your understanding.

Gift Cards –

All gift cards must be presented at time of service. Please purchase gift cards carefully as they are not refundable.

Children –

For the safety of your children and the relaxation of others, please leave the little ones at home. Children are not allowed in the spa area.